EVVC names the Festspielhaus Bregenz "Best Centre
European Association of Event Centres (EVVC) names the Festspielhaus Bregenz "Best Centre in 2011"
The expert consultation offered by the Bregenz team during the first meeting as well as the friendliness and obligingness shown by the personnel were decisive factors for achieving the top ranking.
Scientifically established
From the first contact to the final settlement, the event centre on Lake Constance received top marks across the board in the customer survey, being judged “very good” in 17 out of 20 categories. A mystery shopping test the completed the assessment procedure: a covert customer request analysed the phase between establishment of contact and the telephone consultation on the basis of certain precisely defined scoring rubrics.
